Legal

Cancellation Policy

Last updated: May 12, 2026

The short version

One click. Anytime. No retention calls, no exit surveys, no "are you sure" sequences.
Cancel takes effect at the end of your current paid period — you keep access until then.
Within 7 days of your first charge → full refund if you ask.
After 7 days → no refunds for past or current periods, but you stop being charged.

1. How to cancel

You have three options. Use whichever is easiest.

Option A — In your account (recommended)

Open the chat → tap Account (top right) → tap Cancel subscription. One click. Confirmation email arrives within a minute.

Option B — Email us

Send an email to support@getclaritytest.com with "cancel" in the subject. We process it within one business day.

Option C — Stripe customer portal

If you received a billing email from Stripe, the receipt includes a link to manage your subscription directly. That counts too.

2. When cancellation takes effect

Cancellation is effective at the end of your current billing period. For example:

You subscribed on the 5th of the month. You cancelled on the 20th.
You keep access until the 5th of the next month.
No further charges are made after that.

This is the standard approach for monthly subscriptions and means you get the value you've already paid for.

3. Refunds

3.1 Within 7 days of your first charge

If you cancel within 7 calendar days of the first time you were charged, you can request a full refund — no questions asked. Email us with "refund" in the subject within the 7-day window. We process it within 3 business days; it lands back on your card in 5–10 business days depending on your bank.

3.2 After 7 days

After the 7-day window, we do not issue refunds for past charges or your current billing period. You can still cancel to stop future charges. You keep access until the end of the period you've already paid for.

3.3 Renewals after a long gap

If you forgot to cancel and were charged for a renewal period you genuinely didn't use — email us. We're reasonable people. If our logs confirm you didn't access the Service during that period, we'll refund it as a courtesy. This is not a guarantee, just how we typically handle it.

4. What happens to your data after you cancel

During the rest of your paid period: everything is intact. Keep using the chat normally.
After the period ends: your account is paused. Quiz answers and chat history are retained for 12 months in case you resubscribe — we don't make you start over.
After 12 months of inactivity: we automatically delete all your personal data.
Want it deleted sooner? Email us with "delete all" and we erase your account within 72 hours.

5. Resubscribing

If you resubscribe within 12 months of cancellation, your previous quiz answers and chat history are still there — the AI picks up where you left off. After 12 months, you'll start fresh.

6. Disputes

If anything about cancellation or billing doesn't sit right, email us first — [email protected]. We answer every message and we'd rather sort it out directly than have you file a chargeback. Spanish/EU consumers can also use the EU Online Dispute Resolution platform.